CAREERS
At DEVAL, you can find challenging opportunities in an environment that recognizes and rewards exceptional performance. We seek experienced individuals capable of delivering a wide range of value-added services to our clients while helping them to confront today's critical issues head on.

DEVAL is always looking to recruit exceptional people. All applications and or resumes must be forwarded to our Vienna, Virginia corporate office. 
 
Careers
 
 
Deval LLC announces that the following positions are available in our Dallas, Texas location:
   
Job Title - Compliance Manager
Role and Responsibilities
The Compliance Manager provides oversight and direction for loan servicing activities regarding the Company's regulatory compliance requirements to ensure compliance with all pertinent state and federal laws. Candidate must be able to proactively identify compliance risks, evaluate corporate operations for regulatory issues and develop and/or refine existing processes, to ensure that Company's meets state and federal regulatory requirements (including licenses). Further, the Compliance Manager will provide support to Contract Manager in meeting compliance with project contractual requirements for performance.

Other responsibilities include the coordination and reporting of internal assessments, the development and implementation of required regulatory activities and IT functional requirements and other responsibilities as determined by Project Director from time to time. This position reports to Project Director and Contract Manager.
Qualifications and Experience Requirements
  • Minimum of 5+ years of directly related work experience in Regulatory Compliance and Banking/Residential Mortgage/Servicing Operations
  • Candidate must have an understanding of loan servicing (HECM, Reverse Mortgages and modifications)
  • Thorough knowledge of local, state and federal banking rules and regulations
  • Successful experience in performing analysis of compliance practices and procedures
  • Experience in developing models and methodologies for analyzing compliance requirements and developing policies and procedures
Minimum Education and Skills
  • Bachelor's degree is required for this position. JD and or MBA preferred. PMP Certification a plus
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Excellent quantitative, analytical, and communication skills
  • Should be a self-starter and organized; able to work independently, without supervision; able to solve problems and offer solutions
   
Job Title - Contract Manager
Role and Responsibilities
The Contract/Project Manager will assist the Contract/Project Management Team with managing project activities across all mortgage servicing areas. This position will report directly to the Project Director and will play a key role in the continued growth and success of the organization.

Responsibilities include, but are not limited to:
  • Set and manage project expectations ensuring all applicable functional areas are engaged on the project and that contractual requirements are met
  • Create and maintain a project schedule for each project by identifying and monitoring Resource Estimates, Overall Project Timeline, Project Milestones, Task Dependencies, Critical Paths
  • Manage stakeholder expectations
Qualifications and Experience Requirements
This position requires residential mortgage servicing knowledge, including but not limited to, the ability to identify and understand loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation.
  • Minimum of 5 years of experience in the residential mortgage, banking and loan servicing required
  • Solid knowledge of and demonstrated experience in project management processes and resultant methodologies
  • At least 2-5 years project management experience
  • Knowledge of and demonstrated experience in the development project lifecycle (E.g., design, development, testing, implementation, etc.)
  • Extensive experience in meeting planning, facilitation, and public speaking
  • Knowledge with Contractual agreements (Servicing Agreements preferably)
  • Knowledge of federal contracts a plus
Minimum Education and Skills
  • Bachelor's degree in finance, business, law or equivalent is required for this position. JD and or MBA preferred. PMP Certification a plus
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Strong leadership, analytical and problem solving skills
  • Demonstrate effective use of organizational and time management skills
  • Strong communication and interpersonal skills both written and oral; confident in interaction with all levels of employees
  • Customer service oriented
  • Bilingual (English and Spanish) considered a plus
   
Job Title - Loan Administration Manager
Role and Responsibilities
The Loan Administration Manager will be responsible for managing the loan servicing activities of the Loan Administration Department. This individual will report directly to the Contract Manager and Alternate Contract Manager.

Responsibilities include, but are not limited to:
  • Oversight of Loss Mitigation, Foreclosure, Collections, and other supporting staff that are accountable for servicing the portfolio of loans within the Loan Administration Department
  • Ensure compliance with loan servicing, mortgage, and banking guides, rules and regulations at state and federal level
Qualifications and Experience Requirements
This position requires residential mortgage servicing knowledge, including but not limited to, the ability to identify and understand loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation.
  • Minimum of 5 years of experience in the residential mortgage, banking and loan servicing industry required
  • Experience with default servicing preferred
  • Experience and knowledge of HUD Loan programs (HECM, 235, GNND, etc.)
  • Experience with loss mitigation strategies, foreclosures, bankruptcies, forbearances, and collections required
Minimum Education and Skills
Bachelor's degree in finance, business, or equivalent is required for this position. JD and or MBA preferred. PMP Certification a plus.
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Strong leadership, analytical and problem solving skills
  • Demonstrate effective use of organizational and time management skills
  • Strong communication and interpersonal skills both written and oral; confident in interaction with all levels of employees
  • Customer service oriented
   
Job Title - Customer Service Manager
Role and Responsibilities
The Customer Service Manager is responsible for managing the Mortgage Loan Servicing Call Center activities and staff. The Mortgage Loan Servicing Call Center addresses mortgage loan servicing inquiries and provides outstanding customer service to a range of stakeholders.
Qualifications and Experience Requirements
This position requires knowledge and experience in call centers, mortgage loans, including FHA/VA, collections, and mortgage servicing.
  • Minimum 5 years of experience leading, managing and growing successful customer support teams at financial institutions, preferably at servicing companies
  • Experience answering complex questions, assisting customers who are struggling financially, collecting payments, and gathering loan modification documents
  • Experience developing and implementing process and process improvements
Minimum Education and Skills
Bachelor's degree or equivalent required.
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Overall knowledge and experience in mortgage loan servicing
  • Strong telecommunications technical background
  • Strong analytical and problem solving skills - 100% solution-focused with a track record of overcoming complex problems around staffing, complaints, systems and scaling
  • Strong communication and interpersonal skills both written and oral; confident in interaction with all levels of employees
  • Bilingual (English, Spanish, etc.) considered a plus
   
Job Title - Customer Service Team Lead
Role and Responsibilities
The Customer Service Team Lead is responsible for addressing customer inquiries and providing outstanding customer service to a range of stakeholders. This position reports directly to the Customer Service Manager. Directly manages over ten (10) customer service representatives.
Qualifications and Experience Requirements
This position requires knowledge and experience in call centers, mortgage loans, including FHA/VA, collections, and mortgage servicing.
  • Minimum 3 years of experience leading, managing and growing successful customer support teams at financial institutions, preferably at servicing companies
  • Experience answering complex questions, assisting customers who are struggling financially, collecting payments, and gathering loan modification documents
  • Experience developing and implementing process and process improvements
Minimum Education and Skills
Bachelor's degree or equivalent preferred but not required.
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Overall knowledge and experience in mortgage loan servicing
  • Strong telecommunications technical background
  • Strong analytical and problem solving skills - 100% solution-focused with a track record of overcoming complex problems around staffing, complaints, systems and scaling
  • Strong communication and interpersonal skills both written and oral; confident in interaction with all levels of employees
  • Bilingual (English, Spanish, etc.) considered a plus
   
Job Title - Customer Service Call Center Professional
Role and Responsibilities
The Customer Service Call Center Professional is responsible for addressing customer inquiries and providing outstanding customer service to a range of stakeholders.
Qualifications and Experience Requirements
This position requires knowledge and experience in call centers, mortgage loans, including FHA/VA, collections, and mortgage servicing.
  • Minimum 2 years of experience answering complex questions, assisting customers who are struggling financially, collecting payments, and gathering loan modification documents in a call center environment
Minimum Education and Skills
Bachelor's degree or equivalent preferred but not required.
  • Proficient in use of Microsoft Office applications
  • Overall knowledge and experience in mortgage loan servicing a plus
  • Strong telecommunications technical background
  • Strong analytical and problem solving skills - 100% solution-focused with a track record of overcoming complex problems around staffing, complaints, systems and scaling
  • Strong communication and interpersonal skills both written and oral; confident in interaction with all levels of employees
  • Bilingual (English, Spanish, etc.) considered a plus
   
Job Title - Collections Professional
Role and Responsibilities
The Collection Professional operates in a call-center based environment, using the computer and phone as their primary business tools. Keys to success in this position include the ability to handle customer questions and concerns professionally, present and negotiate payment arrangement options, and work within a structured, goal oriented, environment.
Qualifications and Experience Requirements
This position requires minimum of 2 years of experience in mortgage collections in a call center environment. Candidates will ideally have experience in mortgage servicing, subordinate liens, collections, call center, customer service or other environment working directly with the public. Candidate must have knowledge of the Fair Debt Collection Act.
Minimum Education and Skills
Bachelor's degree or equivalent preferred but not required.
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Overall knowledge and experience in mortgage loan servicing
  • Strong telecommunications technical background
  • The ability to communicate with the public effectively and sound computer skills is required
  • Bilingual (English, Spanish, etc.) considered a plus
   
Job Title - Payment Processing Professional
Role and Responsibilities
The Payment Processing Professional will compute, classify, and record numerical data to keep financial records complete. This person will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Qualifications and Experience Requirements
Minimum 2-5 years Mortgage Payment Processing experience. Additional experience includes:
  • Operating computers programmed with accounting software to record, store, and analyze information.
  • Compliance with federal, state, and company policies, procedures, and regulations
  • Accessing computerized financial information to answer general questions as well as those related to specific accounts
  • Reconciling or noting and report discrepancies found in records
  • Compiling statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
  • Monitoring status of loans and accounts to ensure that payments are up to date
  • Escrow application experience preferred
Minimum Education and Skills
Bachelor's degree or equivalent preferred but not required.
  • Knowledge of FHA programs and application requirements
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
   
Job Title - Investor Reporting Professional
Role and Responsibilities
The Investor Reporting Professional learns and understands the correct interpretation of servicing agreements and is in charge of completing Investor Reports. This person will facilitate the accurate and timely submission of reports and funds transfer to investors and trusts as specified by the servicing agreement. Additional responsibilities include:
  • Prepare monthly trial balances, remittance reports and delinquency reports for investors and trusts
  • Perform an analysis and comparison of remittance reports to trustee prepared reports, if applicable, and ensure the proper and accurate identification and clearing of all variances
  • Act as a liaison and information resource between the Investor Reporting department and the trust or investor to answer questions and assist in the prompt resolution of any questions they may have or forward their inquiries to the appropriate department or individual for assistance
  • Audit, Review and Approve all P&I and T&I reconciliations to ensure all reconciling items are cleared accurately and timely also ensuring the reconciliation is following Reg AB compliance and/or SLS compliance guideline
Qualifications and Experience Requirements
Minimum 2-5 years Mortgage Investor Reporting experience. Additional experience includes:
  • Prior FHA experience, FHA Connection, etc.
  • Prior mortgage experience is preferred
Minimum Education and Skills
Bachelor's degree (B.A.) from four-year College or university preferred or two to five years Mortgage Servicing industry experience or equivalent combinations of education and experience
  • In-depth knowledge of accounting fundamentals and/or investor reporting requirements is preferred
  • Working knowledge of Informant and other MortgageServ related utilities
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
   
Job Title - Foreclosure/Loss Mitigation Professional
Role and Responsibilities
The Foreclosure/Loss Mitigation Professional receives, analyzes risks, processes and monitors residential mortgage loans. This person analyzes data such as income calculation and debt ratio and uses expertise to determine borrower risk. This person will also analyze transactions to ensure compliance with borrower and investor guidelines.
Qualifications and Experience Requirements
Minimum 2-5 years Mortgage Loss Mitigation Experience
  • Direct job related experience in a mortgage processing and/or QC role within a Mortgage Banking environment
  • Mortgage Collections Experience
  • Knowledge of the Fair Debt Collections Act
  • Prior FHA/VA servicing experience Preferred
  • Mortgage servicing and foreclosure experience
  • Residential Mortgage Banking experience helpful
  • Mortgage servicing and Default servicing (Foreclosure, Collections, Loss Mitigation, Bankruptcy, and/or Loan Modification)
Minimum Education and Skills
Business/Finance Bachelor's Degree Preferred
  • Exposure to Foreclosure, Loss Mitigation, Bankruptcy and REO beneficial
  • Knowledge of loan documentation as must
  • Strong organizational and time management skills required
  • Computer proficiency a must.
  • Ability to complete claim review and perform evaluation
  • Understanding of Loss Mitigation, HAMP and Foreclosure processing
  • Understanding and ability to calculate NPV (Net Present Value) and DTI (Debt to Income)
  • Analytical, verbal and written communication skills
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
   
Job Title - Bankruptcy Professional
Role and Responsibilities
The Bankruptcy Professional is responsible for providing transactional analysis on all mortgage Bankruptcy Chapter 13 and Chapter 7 cases.
Qualifications and Experience Requirements
Minimum 3 years of experience with reviewing transaction histories, payment applications and payment reversals with in-depth knowledge of the mortgage Bankruptcy process. Additionally, this position requires knowledge and experience in mortgage loan servicing, default servicing, loss mitigation, foreclosure, eviction & title resolution processes and regulations.
  • Experience reconciling transactions by reviewing the transaction history during the mortgage Bankruptcy
  • Experience performing interim reconciliation and responding to Bankruptcy related research requests
  • Experience communicating with Trustee Offices, law firms and Business Units for loan resolution
  • Candidates will ideally have experience and knowledge in FHA/VA mortgage loan servicing
Minimum Education and Skills
Bachelor's degree in finance, business, law or equivalent required.
  • Knowledge of the Fair Debt Collections Act
  • Strong communication and interpersonal skills both written and oral
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
   
Job Title - Document Review/Title Review Professionals
Role and Responsibilities
The Document Review/Title Review Professional is responsible for underwriting, and researching Title Products, in accordance with internal and external policies and regulations.
  • Examination and review of complex exceptions, clouds to determine insurability
  • Review commitments and approve endorsements, policies and guarantees using appropriate corporate guidelines
Qualifications and Experience Requirements
Minimum 2-5 years of experience with Title review, preferably in a Title or Mortgage Company.
  • Mortgage Underwriting experience preferred
Minimum Education and Skills
Bachelor's Degree in Law, Finance, Business or equivalent preferred. Paralegal Certification preferred.
  • Significant verbal and written communication required
  • Familiar with all aspects of title work
   
Job Title - HECM Payment Processing Professional
Role and Responsibilities
The HECM Payment Processing Professional computes, classifies, and records numerical data to keep financial records complete. This person will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Qualifications and Experience Requirements
Minimum of 3 years of Reverse Mortgage Processing experience.
  • Thorough understanding of underwriting policies and procedures, as well as investor guidelines and regulatory updates including knowledge of FHA, VA, FNMA, and FMLMC guidelines and standards with DE designation required
  • Familiar with LP and DU underwriting
  • Familiarity with review and understanding of complex tax documentation
Minimum Education and Skills
Bachelor's Degree in Finance/Business or equivalent preferred.
  • Escrow application experience preferred
  • Knowledge of FHA programs and application requirements
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  • High degree of attention to detail
  • Proactive and timely communication to customers and business partners on loan decisions and underwriting guidelines
  • Superior internal and external customer service skills, interpersonal and communication skills
  • Strong organizational skills
   
Job Title - HECM Document Review/Title Review Professional
Role and Responsibilities
The HECM Document Review/Title Review Professional reviews, analyzes and approves the delivery of Reverse Mortgage files ensuring the chain of title is intact, file is complete and all required documentation is contained with the file.
  • The HECM Document Review/Title Review Professional's functions will include examining transactions to ensure accuracy and completeness of the file; ensuring that documents are consistent with the information contained within the system, performing compliance reviews.
Qualifications and Experience Requirements
Minimum of 3 years of Reverse Mortgage Processing experience. Thorough understanding of underwriting policies and procedures, as well as investor guidelines and regulatory updates including knowledge of HUD guidelines and standards regarding Reverse Mortgage file documentation and Title requirements.
Minimum Education and Skills
Bachelor's Degree in Finance/Business or equivalent preferred.
  • Knowledge of FHA programs and application requirements
  • Knowledge of systems such as Microsoft Excel and word processing, managing files and records.
  • Knowledge of mortgage origination process.
  • Familiarity with review and understanding of complex tax documentation.
  • High degree of attention to detail.
  • Superior internal and external customer service skills, interpersonal and communication skills.
  • Strong organizational skills
   
Job Title - Document Imaging/Filing Professionals
Role and Responsibilities
The Document Imaging/Filing Professional is responsible for organizing and filing correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested. Additional responsibilities include:
  • Placing materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
  • Answering questions about records or files
  • Add in new material to file records or create new records as necessary
  • Performing general office duties such as typing, operating office machines, and sorting mail
  • Sorting or classifying information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
  • Performing periodic inspections of materials or files to ensure correct placement, legibility, or proper condition
  • Assigning and recording or stamping identification numbers or codes to index materials for filing
  • Scanning and reading incoming materials to determine how and where they should be classified or filed
  • Entering document identification codes into systems in order to determine locations of documents to be retrieved
Qualifications and Experience Requirements
Minimum 2 years' experience with document imaging and filing experience, preferably with mortgage documents.
  • Proficiency with large scanning and filing equipment
  • Experience and knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Minimum Education and Skills
College Degree preferred.
  • Must be proficient in Microsoft Office Products including Word and Excel
  • Must possess the ability to comprehend requirements and make equitable and sound decisions based off of those requirements
  • Ability to process large volumes of information and maintain composure in a fast paced environment
  • Ability to process large amounts of constantly changing information and effectively communicates these changes, verbally and in writing
   
Job Title - HR/Office/Accounting Manager
Role and Responsibilities
The Human Resources/Office Manager is responsible for supervising the daily operations of a mortgage loan servicing office. This includes supervising the activities performed in all work units within an office, including office management, implementation of procedures, case management and processing, records management, collection and reporting of statistics, and accounting functions.
Qualifications and Experience Requirements
Minimum 2 years of experience in Human Resources and Office Management of a mid-size office. Previous experience in a mortgage related environment preferred. The ideal candidate will have experience supervising and coordinating the work of subordinate supervisors and other staff, including reviewing work performance, motivating subordinates to work more effectively, identifying problems with performance and developing solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline.
  • Experience assisting the Management Department in the development and implementation of policies within the office
  • Developing operating procedures, forms and systems. Planning, developing and facilitating changes in procedures, forms and practices, work flows, personnel assignments, and equipment
  • Performing personnel administrative tasks, including coordinating and participating in the hiring and promotion process, supervising the training of new employees and the ongoing training of other employees, resolving unusual employee problems, and supervising employee time and attendance records
  • Assisting in the preparation and maintenance of the office budget
Minimum Education and Skills
  • Strong Human resource management and supervision skills
  • Knowledge of office administration best practices
  • Ability to maintain a high level of accuracy in preparing and entering information
  • Experience with a payroll provider
  • Excellent interpersonal skills
  • Team building skills
  • Analytical and problem solving skills
  • Decision making skills
  • Effective verbal, written and listening communications skills
  • Attention to detail and high level of accuracy
  • Very effective organizational and time management skills
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Bilingual (English, Spanish, etc.) considered a plus
   
Job Title - Administrative Assistant/Receptionist
Role and Responsibilities
The Administrative Assistant /Receptionist provides general office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. This includes answering the phones, taking messages, and redirecting the calls appropriately.
Qualifications and Experience Requirements
Minimum 2 years of experience providing high level administrative assistance services preferably in a call center environment. The ideal candidate will have experience creates and revising systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
  • Resolving administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
  • Ensuring operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
  • Maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Minimum Education and Skills
Degree preferable but not required.
  • Excellent interpersonal skills
  • Team building skills
  • Analytical and problem solving skills
  • Decision making skills
  • Effective verbal, written and listening communications skills
  • Attention to detail and high level of accuracy
  • Very effective organizational and time management skills
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
  • Bilingual (English, Spanish, etc.) considered a plus
   
Job Title - IT Professional
Role and Responsibilities
The IT Professional provides general information and technology services to the Company.
Qualifications and Experience Requirements
  • Four (4) years of professional experience equivalent to an Information Technology Infrastructure or programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or programmer/Analyst 12.
  • Experience with PowerBuilder
  • Call Center Experience
  • Java Experience
  • Thorough knowledge of system development methods used for the development of new systems and enhancements to existing information systems
  • Thorough knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software
  • Thorough knowledge of advanced principles, theories, techniques, and methods of information system analysis and programming
  • Thorough knowledge of contemporary and generative programming languages and techniques
  • Thorough knowledge of computer monitoring systems, vendor-supplied packaged programs, macros, utilities, and other highly technical programs
  • Thorough knowledge of data communication and transaction-based processing
  • Thorough knowledge of the operational and technical problems involved in the administration of a specialized programs
Minimum Education and Skills
  • Possession of a bachelor’s degree with not less than 21 semester (32 term) credits in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, or mathematics
  • Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions
  • Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems
  • Ability to use programming procedures and techniques in the implementation of computer programs
  • Ability to communicate effectively
  • Attention to detail and high level of accuracy
  • Very effective organizational and time management skills
  • Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
   
 
Please submit resumes to careersdallas@deval.us and include Position Title in the Subject. Failure to follow instructions in the announcement will result in your resume not receiving consideration.
    
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